Privacy
Policy
Effective Date: November 2025
Royal Blue Service (‘we’, ‘our’, ‘us’) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit www.royalblueservice.com or use our services.
1. Information We Collect
– **Personal Information:** Name, email, phone number, address, and other contact details provided via website forms or CRM submissions.
– **Uploaded Files:** Photos or documents you submit for quotes or job assessments.
– **Payment Information:** Processed securely through third-party payment processors within our CRM (we do not store card details).
– **Website Data:** Browser type, IP address, and cookie data to improve site performance.
2. How We Use Your Information
We use collected information to:
– Respond to service requests and provide estimates.
– Process payments for services rendered.
– Communicate with you regarding appointments, updates, and promotions.
– Improve our website, services, and customer experience.
3. CRM and Third-Party Integrations
We use a Customer Relationship Management (CRM) platform to manage leads, job information, photos, and payments. These systems are protected with encryption and industry-standard security. Data shared with our CRM is only used for business purposes.
4. Data Retention
We retain personal and service data as long as necessary to fulfill business or legal obligations. You may request deletion of your data at any time by contacting us.
5. Sharing of Information
We do not sell or rent your information. We may share limited data with:
– Payment processors for transactions.
– Legal authorities when required by law.
6. Cookies and Tracking
Our website may use cookies to enhance your experience and analyze traffic. You can disable cookies through your browser settings.
7. Security
We implement reasonable technical and administrative measures to protect personal data from unauthorized access, alteration, or disclosure.
8. Your Rights
You may request access, correction, or deletion of your personal data by contacting us at info@royalblueservice.com.
9. Updates to This Policy
We may update this Privacy Policy as needed. Updates will be posted on this page with the new effective date.
10. SMS Messaging & Mobile Data Protection
Royal Blue Service does not share, sell, rent, or transfer personal or mobile phone information or SMS consent data to third parties for marketing, promotional, or messaging purposes under any circumstances.
Mobile opt-in and consent information is never shared with service partners, affiliates, or external organizations, even with customer consent.
SMS messages are used only for customer care, appointment scheduling and confirmation, service updates, and account notifications.
11. Contact Information
If you have questions or concerns about this Privacy Policy, please contact:
Royal Blue Service
Email: info@royalblueservice.com
Website: www.royalblueservice.com